Frequently Asked Questions about pets travel
We usually fly from Monday through to Friday. Cargo shipments cannot take place during weekend.
Live Pets Cargo shipments ask for check-in time about four hours prior to departure because the airline must have enough time to resolve any possible issue with export paperwork or with the kennel size. The early check-in time also allows for any traffic problems en-route to the airport.
In order to avoid any possibility of injury to your pet and to ensure a comfortable flight, all collars, leads and clothing must be removed before they are settled into the kennel.
ReloCat do not accept any sedated pets for flights. Sedation can put your pet’s general health at risk at altitude. If your pet has a nervous temperament, we recommend that you purchase a crate as earlier as possible and train your pet to be familiar with it. We have a certified Bach Flower Consultant that can select the right combination for your pet and have a calming effect.
Yes, it is always required a health certificate for any animal transported by air, whether in the cabin or as an unaccompanied shipment.
To prepare your pet, reduce the quantity of food one day before but give it plenty of water. You should take your dog for a walk before leaving for the airport and again before check-in. A light meal 6 hours before departure ill help to calm it and is a legal requirement worldwide.
Transport of snub nose dogs, such as boxers, pugs, bulldogs and Pekinese, in hot season is not recommended. These animals have difficulty in maintaining a normal body temperature in hot weather.
The European Pet Passport is been created for movements within European Country. For Third Countries you can still use the Pet Passport but an health export certificate must be issued by the government vet from ASL non sooner than 10 days before departure.